Shipping policy

Shipping & Delivery Policy
At Tableware, we believe that beautiful dining experiences should be accessible and stress-free. From our kilns to your kitchen, we take pride in ensuring our exquisite tableware reaches you in perfect condition. To show our appreciation for your support, we are pleased to offer Free Standard Shipping on all orders, with no minimum purchase required.

1. Order Processing & Handling
Quality and precision take time. Each piece of our collection undergoes a rigorous final inspection before being prepared for shipment.

Processing Time: All orders are processed and prepared for dispatch within 1–3 business days.

Safe Handling: Because tableware is delicate, our team follows a specialized packing protocol. We use multi-layered protective materials and custom-fit boxing to minimize movement and ensure maximum security during transit.

Notifications: You will receive a confirmation email with a unique tracking number as soon as your order leaves our facility.

2. Shipping Estimates
We partner with specialized global carriers who understand the importance of handling fragile goods with care.

Delivery Timeline: Our standard shipping typically takes 7–15 business days to arrive at your doorstep.

Shipping Cost: Free Worldwide Shipping is included on every order. Please note that while shipping is free, international orders may be subject to local customs duties or import taxes depending on your region's regulations. These fees are the responsibility of the customer.

3. Our "Arrive Safe" Guarantee
We understand that accidents can happen during long-distance transit. To give you peace of mind, we provide a Guaranteed Safe Delivery policy. If any part of your order arrives chipped, cracked, or broken, please follow these steps:

Take a clear photo of the damaged item and the original packaging.

Email our support team at service@tableware.click within 48 hours of delivery.

We will prioritize a free replacement or a full refund for the damaged piece immediately.

4. Tracking & Support
Your dining room transformation is just a few days away. You can monitor your package’s journey through our integrated tracking system. If your order has not arrived within the 15-day window, or if you have any questions regarding your shipment, our dedicated customer concierge is here to help.

Thank you for choosing Tableware. We look forward to being a part of your next gathering.